Tips For Shopping Online

Finding The Products You Need

There are two ways you can look for products: searching and browsing.

To search, simply type what you're looking for in the search box in the upper left corner of the page and click the "go" button.

The more specific you can be, the closer we can get you to what you're after. For example, typing in "TV cart" will show you all of the TV carts on our site. Typing in "Bretford TV Cart" will show you all of the carts manufactured by Bretford. Enter a specific model number and you'll be directed right to that page.

To browse groups of products, click on any of categories listed in the bar down the left side of the page. When you click on one, you'll be shown several sub-categories. Click on a subcategory for a list of products, then click on a product for a picture and a full description. You can also see all of the products by a particular manufacturer that are on our site – just click "Brands" at the top of the page to see a full list.

Once you're on a subcategory page, you can use the filters near the top of the page to narrow your selection. Use the menu to shop by price, brand, product type, size and more.

If you don't find the product you're looking for, call us at 1-800-260-2776. There's a good chance we have it even if it's not on our website.

How To Order Online

Ordering online is simple. Just follow these steps:

1. Once you find the product you want, enter the quantity of the item you want to purchase in the “Choose a quantity” text field under the “To Order” box.

2. Then, see if there are any options to choose for this item. For instance, sometimes there are different color choices or product styles that need to be selected before you can continue the ordering process.

3. Click the green "Add to Cart" button. You'll see the “Recently Added” item(s) displayed in your shopping cart, which holds your purchases until you're ready to check out.

The shopping cart displays the item(s) you're ordering, the options you've chosen and the quantities you've indicated. These can be changed at any time. (An important note: if you change the quantity, click on the "Update Cart" button to see the adjusted price.) You can continue shopping by clicking on "Back to Shopping." Or, to check out and finish your order, click "Check Out."

First-time buyers will need to enter shipping and billing information. If you're a returning customer and are signed in to your account, your shipping information will be displayed. At this time, you can edit the information if your address has changed or you would like to add another address. Click the “Continue” button and enter payment information. Once you've filled in your shipping and payment information, review your selections and click the "Place Order" button. Now your order’s being processed!

You'll receive an e-mail receipt within minutes; you should print out or write down the order confirmation number. New customers can create an account by simply entering a password on the order confirmation page and clicking the “Continue” button. Our system will retain your information so you don’t have to enter it again the next time you order. Of course, you don’t have to create an account to order, but it does make the process a little easier for you during future orders.

A Word About Shipping

Many items on our site ship via UPS. If your entire order qualifies for UPS shipping, your shipping & handling charges will be shown before you place your order.

Most larger and heavier items ship via truck line and require a shipping & handling quote. Your order will tell you which items these are. In most cases, our website will automatically calculate and display your shipping quote. Sometimes, however, we need to calculate these manually to ensure that you get the lowest price.

To get a shipping & handling quote, you can either call us at 1-800-260-2776 or go ahead place your order online and we'll call you within one business day. We always look for the most economical way to ship, but if you’re not satisfied with the shipping costs you may, of course, cancel your order.

Purchase Orders

School Outfitters accepts purchase orders from state and federally funded institutions including, public K-12 schools, state colleges/universities, public libraries, municipalities and all branches of the military.

School Outfitters will evaluate private schools, private colleges/universities, hospitals and established businesses for credit worthiness and extend terms as appropriate. Established businesses are defined as 5+ years in business and having more than 10 employees. First-time orders from churches, day cares and pre-schools, and non-profit organizations must be prepaid at the time of order in the form of a check, money order, EFT or credit card. This is considered a prepayment. Subsequent orders may be purchased on terms after approval of a credit application by our accounting manager.

When paying with a purchase order, a copy of the P.O. must be received by us before the order will be processed. We'll call to remind you about this. The P.O. may be faxed to us at 1-800-494-1036, emailed to or mailed to:

School Outfitters
3736 Regent Ave.
Cincinnati, OH 45212-3724

All Our Transactions Are Safe & Secure

We use 128-bit Secure Sockets Layering (SSL) to encrypt your credit card information before it goes out over the Internet. SSL technology is the industry standard for secure online transactions. SSL makes ordering from the School Outfitters website as safe as shopping online with any other leading retailer or ordering by phone with your credit card.

Product Warranties

All of the products we sell carry their manufacturer's standard warranty. Most of them are noted in the “Specifications” tab on the product pages. These range from one year warranties to lifetime warranties. If you do not see a mention of the warranty but would like to know the length of warranty coverage, please contact us at 1-800-260-2776. We will be happy to explain the warranty and even send you a copy before you submit your order.

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