Have question? Everything you need to know about shopping with School Outfitters

Frequently Asked Questions

Shipping & Delivery

  • I placed an order. When will my items arrive?


  • How much will I pay in shipping and handling?


  • What is the difference between UPS and freight shipping methods?


  • What is “lift gate” delivery service?


    Lift gate delivery service means your truck features a motorized rear lift, so the driver can lower items to the ground. However, this service does not include inside delivery, and the driver will not assist with bringing the items inside. Inside delivery is available for an additional charge.

  • What is inside delivery service?


    Inside Delivery service means the driver will take your shipment inside the first door of your building or onto your loading dock, generally up to no more than 50 feet. They may choose to not take it up any steps, inside or out. Drivers may ask for “driver assist,” which means they may ask the person receiving the shipment for help with bulky or cumbersome packages. Inside Delivery does not include delivery to another floor, unpacking or stocking your order.

  • What is “white glove” delivery service?


    White glove service includes inside delivery and light assembly of items, as well as removal of all packaging materials.

  • How can I lower my shipping and handling costs?


    You will find that some items on our site ship for free. Look for the Free Shipping logo on the product pages for these items. Keep in mind that the per-unit cost of shipping almost always decreases as your order quantity increases. Plus, you generally get a better overall rate by ordering as many items as possible from the same manufacturer.

    You can avoid extra charges for large orders by shipping directly to freight docks in non-residential areas; this is often the most economical way to deliver freight shipments.

  • Can I have my items shipped to an area outside of the U.S.?


    Yes. Call 1-800-260-2776 to speak with a member of our friendly sales team, and arrange for delivery outside of the U.S.

Damaged/Missing Parts, Returns & Refunds

  • The items I just received are damaged and/or missing parts. What should I do?


    Please locate your order number and call customer service at 1-866-619-1776. This must be done within five days of receiving your order. Please note: for claim approval, the order must be kept in its original packaging.

  • Can I return an item?


    Yes, most items we sell are returnable. Make sure to inspect your order for damage and accuracy as soon as it arrives. If you see a problem, refuse the delivery and call customer service at 1-866-619-1776. Please note: There are a few types of items we sell that have additional return restrictions. For a full list of those items and helpful tips during the return process, please see our returns policy.


  • How do I use a purchase order to pay for my items?


    During the checkout process, select the “Purchase Order” payment option, fill out the “Purchase Order Number” text field and send a copy of your purchase order to us one of three ways:

    Fax it to 1-800-494-1036.

    Email it to weborders@schooloutfitters.com.

    Mail it to:

    School Outfitters
    3736 Regent Ave.
    Cincinnati, OH 45212-3724

    Once we receive your purchase order, your order will be processed. We'll call you during this time.

  • How do I cancel an order?


    Please locate your order number and call customer service at 1-866-619-1776 immediately.

    We understand that you may decide you don’t want something after placing your order. It is important that you call us as soon as possible to cancel an order because we work to process and ship your items quickly.

    Once an item has shipped, you are responsible for all shipping costs (shipping to you and back to the manufacturer). Also, many of the items we sell are made to order and the manufacturer may charge you a restocking fee even if the order hasn’t shipped. We want to help you avoid these charges.

  • I’m placing an order for a tax-exempt organization. How do I ensure that my items won’t be taxed?


    While placing an online order, you will be asked to indicate whether or not you are tax exempt at the delivery address provided. If you indicate that you are tax exempt, you must fax a copy of your tax exemption certificate to 1-800-494-1036 within two business days to avoid being charged tax.

  • Do you rent products to customers?


    No, we do not rent any products to customers. All of the products on our website are new and unused.


  • I need additional information about these products. What can I do?


  • How long are my items under warranty?


  • Do you have a catalog?


    No, we do not print a catalog, but we offer thousands of products on our website.

  • What is California Proposition 65?


    California’s Proposition 65 requires California consumers to be made aware of special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm, if those products expose consumers to such chemicals above certain threshold levels.

    We are providing the following warning for anyone buying products that will be shipped to California:

    WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

    The safety and well-being of you and your students remains School Outfitters’ top priority, and as such, we take all necessary steps to comply with applicable safety and health regulations and uphold our commitment to safety.

Help/Contact Us

  • How do I contact customer service?


    Chat with a representative online or by phone at 1-866-619-1776 Mon-Fri, 8-7 EST. Or, visit our customer service center anytime for immediate assistance.

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